top of page


How It Works

Shipping Policy:

We use Royal Mail Tracked 48 for all our shipping needs. Once an order is placed, please allow 2 business days for processing before shipment. Delivery times via Royal Mail Tracked 48 may vary depending on your location. Please refer to the Royal Mail website for estimated delivery times.

Return Policy for Customised Items:

We take pride in providing customised items tailored to your specifications. Due to the personalised nature of these products, we regret to inform you that we cannot accept returns unless the item is faulty.

Faulty Items:

In the rare event that you receive a faulty customised item, please contact us within 48 hours of delivery. We require clear photographic evidence of the fault. Upon review and confirmation of the fault, we will happily offer an exchange or refund for the faulty item. Please note that any reported faults after the 48-hour window will not be eligible for a return or refund.

Conditions for Returns:

  • Only faulty customised items are eligible for returns.

  • All return requests must be reported within 48 hours of delivery.

  • To initiate a return, please contact our customer service team at

  • The item must be unused, in its original packaging, and accompanied by proof of purchase.

Non-Customised Items:

For non-customised items, our standard return policy applies. Please refer to our general return policy for more information.

Learn More


Everything You Need to Know

This is your Return Policy Section. It’s a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward return or exchange policy is a great way to reassure your customers that they can buy with confidence—and keep coming back for more!

Learn More


About Our Policy

This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.

Contact Us


All About Information Security

This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!

Learn More
bottom of page